Help
At Spirit of Nature we want you to be delighted with your shopping experience with us. We strive to provide you with the best possible online shopping and delivery service for ethical products. On this page, we’ve provided what we hope is some helpful information relating to shopping with us as well as answers to frequently asked questions. If you don’t find the information you’re looking for, please contact our customer services team via email at enquiries@spiritofnature.co.uk or by phone on 0844 576 0800.
- Managing 'My Account'
- What if I forget my password?
- Can I come back to my order at a later date?
- How do I log out?
- Can I cancel my order?
- How do I make changes to my order?
- Are my personal details secure?
- How do I manage the emails I receive?
- Despatch & Delivery
- Where is my order?
- I have a free delivery promotion code
- Delivery services and charges
- Can I send an order to more than one address?
- Do you deliver overseas?
- Do you deliver to BFPO addresses?
- What happens if I’m out when you deliver?
- Do you deliver to my area?
- Carbon offset delivery service
- Ordering
- How do I place my first order?
- What forms of payment can I use?
- How do I use a promotion code?
- I have a gift voucher
- Privacy & Security
- Privacy policy
- Verified by visa
- Email subscription and preferences
- Security
- Returns & Refunds
- What is your returns policy?
- Products we are unable to refund
- Can I exchange an item?
- How do I get an RMA number?
- Can I cancel a flower order?
- When do I get my refund once I have returned an item?
- What are my rights under the distance selling Regulations?
- Wee legislation
- Product Information
- Description of products
- How do I check if the product I require is available?
- Size charts
- Ethical credentials
- Alcoholic merchandise
- Flowers and Hampers
- How can I order items which are temporarily out of stock?
- Product Review Guidelines
- Terms and Conditions
- Read full policy
Here to help
- Help
- Contact Us
- About Us
- How to Order
- Delivery Services
- Return & Refunds
- Privacy & Security
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Eco Guides
- Organic Feminine Hygiene
- Green Household
- Moltex Eco Nappies FAQ
- Choosing the right eco nappies
- Nappy Advice Guide
- Organic Clothes
- Organic Skincare
© 2013 The Spirit of Nature online retail store (www.spiritofnature.co.uk) is operated by Spark Etail Ltd (registered in England & Wales No. 7551349) on behalf of Spirit of Nature. All rights reserved. Registered office: Follingsby Avenue, Follingsby Park, Gateshead , Tyne & Wear NE10 8HQ. For more information see about us or browse our sitemap.
