Help - Despatch & Delivery


Where is my order?

Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site.

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I have a free delivery promotion code

Add your free delivery code into the promotion code box during checkout to qualify for Free delivery. Free delivery is standard delivery which can take from 3 – 6 days. Please note certain free delivery codes require minimum spends before you qualify for free delivery. In addition, please take note of geographical limitations on free delivery codes.

Delivery services and charges

 

The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address, which will be the highest depending on the contents of your order.


   
Orders Under £15
Orders Over £15

Standard Delivery (5 working days)

UK orders will normally be received within 5 working days. Choose this option if you’re not in a hurry to receive your order and we’ll use the most efficient delivery method possible.

£3.95

FREE

   Orders Under £50 Orders Over £50

 

Express Delivery (Next Working Day delivery on orders placed before 2pm)

Delivery next working day for orders placed before 2pm (Mon-Fri). This method will require a signature, please ensure somebody will be available to sign.

£7.95

£5.95


 *Free UK delivery Offer

Free Delivery is applied to your order when you spend £15 at Spirit of Nature

Unfortunately, we cannot extend this offer to all UK postcodes.

Please refer to the table below to see a list of postcodes that do not qualify for our free delivery offer.

Channel Islands, Isle of Man & Scilly Isles

Where possible we will dispatch orders using Royal Mail 1st Class Post and Royal Mail Special Delivery Services.
Unfortunately, some larger products and orders incur an additional charge this may be due to volumetric weight.
Your delivery options will be displayed on the checkout page the shipping charged is based on the items you have in your basket.

Postcode
 Weight < 2kg Weight > 2kg
JE, GY £2.50 £7.95
IM
£2.50 £7.95
TR21-TR25 £2.50 £7.95

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How will I be updated on my order?

For parcels sent via standard delivery, we will notify you via email when we despatch it and may provide you with a tracking link depending on the courier we use. For parcels sent express delivery via DPD, if you provide us with a mobile number we will notify you on the day of delivery of a one hour time slot you can expect your parcel, so you don't need to wait in all day. If you don't provide us with a mobile number, DPD will update you on your parcel status via email instead.

You can find out more about DPD Predict here ».

Can I send an order to more than one address?

To send orders to multiple addresses you will need to place separate orders. If you are a Company wishing to send gifts to staff or clients please contact our corporate gifts team by email on enquiries@spiritofnature.co.uk or call 0844 576 0800

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Do you deliver overseas?

Unfortunately we do not ship outside of the United Kingdom at this time.

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Do you deliver to BFPO addresses?

Yes we do deliver to British Force Post offices within the UK. For British Force Post offices outside of the UK further delivery charges are incurred. A member of our customer services team will contact you in relation to any further charges incurred prior to despatch.

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What happens if I'm out when you deliver?

If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.

They'll leave you a card explaining where your parcel is and what to do next.

Royal Mail will take your parcel to the local sorting office if it requires a signature and you're not in. Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.

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Do you deliver to my area?

We deliver to almost all post codes in the UK.

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